Perhaps the largest portion of any entry level IT work is solving problems not that people are unable to solve, but simply unwilling to try. This can be for fear, fear of harming their own equipment, fear of the complexity which IT work may entail, or lack of time to solve them. These problems are frequently problems the domain of which we are unfamiliar with - Things like how do I install the dictionary app on my blackberry, or How do I use my Samsung smart television. These user level tasks are designed by the producers of the domain - Application, Operating System, Hardware Device, website - to be discover-able by a competent user without to much fanfare - though there design is frequently imperfect , but as an IT, our familiarity with various other similar domains and the nomenclature of the domain enables us to solve these problems quicker than the user. Other problems can be more complex - actual problems. Requests like “my favorite but obscure application gives error 12. Your fa...